Privacy Policy

This policy describes how Pasture.Food handles personal information collected through pasturepayments.com, the Pasture mobile experience, and any related services. Pasture is the data controller for its own uses of your information. Producers, processors, and couriers that help fulfill your order are independent controllers for their own uses of order information necessary to perform their part of the fulfillment.

We collect information you provide directly, including:

• Account information such as name, email, phone, and password.
• Reservation information such as the share you selected, payment plan, cut preferences, and delivery or pickup address.
• Payment method tokens stored by Stripe. Pasture does not store full card numbers.
• Customer service messages and survey responses.

We also collect information automatically when you use the platform:

• Device, browser, IP address, and usage data.
• Cookies and similar technologies as described below.

• To create and operate your account.
• To process reserve orders, schedule prepayments, and coordinate fulfillment with vendors.
• To communicate transactional notices, including deposit confirmations, prepayment receipts, payment failures, and delivery scheduling.
• To detect, prevent, and respond to fraud, abuse, security incidents, and policy violations.
• To improve the platform, measure performance, and conduct internal analytics.
• To comply with legal obligations and respond to lawful requests.

To fulfill your order we share order details with the producer and processor associated with your listing, and with the courier assigned to your delivery. Each party receives only the information they need:

• Producer: order identifier, harvest target, cut preferences, and payment status.
• Processor: name, contact information, cut preferences, delivery target, and payment status (as seller of record).
• Courier: name, delivery address, contact information, delivery window, and order identifier; no payment information.

These parties may use the information only to fulfill the order, to comply with applicable food safety, USDA, or motor carrier regulations, and to provide customer service for that order. They may not use customer information for their own marketing without your separate consent and may not retain it longer than required by applicable food traceability law.

We share information with service providers that help us operate the platform, including Stripe for payments and marketplace facilitator tax remittance, our cloud hosting and database provider, our email and notification provider, our analytics provider, and our customer support tools. These providers are contractually obligated to use information only on our behalf.

Payment information is collected and processed by Stripe under the Stripe Services Agreement and the Stripe Connected Account Agreement. Pasture stores only tokenized references to your payment method, the last four digits of your card, the card brand, and the expiration date. Pasture does not store full card numbers, CVV values, or bank account numbers.

With your consent, we may send marketing emails about new vendors, share openings, seasonal promotions, and platform features. You can withdraw consent at any time using the unsubscribe link in any marketing email or by emailing privacy@pasturepayments.com. Withdrawal of marketing consent does not affect transactional messages required to operate your account and your reserve orders.

We use cookies and similar technologies to keep you signed in, remember your preferences, secure the platform, and measure performance. You can control cookies through your browser settings. Some features of the platform require cookies to function.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, audit logging, and least privilege principles. No system is perfectly secure. If you believe your account has been compromised, contact security@pasturepayments.com immediately.

We retain personal information for as long as necessary to operate your account, fulfill orders, comply with tax, accounting, and food traceability requirements, resolve disputes, and enforce our agreements. When no longer needed, information is deleted or de identified.

Depending on your state of residence, you may have the right to access, correct, delete, or obtain a copy of your personal information, to opt out of targeted advertising or the sale or sharing of personal information, and to appeal a denied request. To exercise a right, email privacy@pasturepayments.com from the address associated with your account, or use the privacy controls in your account settings. We will respond within the time period required by applicable law.

California (CCPA/CPRA). California residents may request the categories and specific pieces of personal information collected, the categories of sources, the business purpose for collection, the categories of third parties with whom information is shared, and may request deletion or correction. Pasture does not "sell" personal information for monetary consideration. Pasture shares personal information with service providers for the business purposes described above; you may opt out of cross-context behavioral advertising by emailing privacy@pasturepayments.com.

Virginia, Colorado, Connecticut, Utah, and similar state laws. Residents may exercise the rights described above and may appeal a denied request by replying to our denial email. Pasture does not engage in profiling that produces legal or similarly significant effects without your consent.

Nevada. Pasture does not sell personal information as defined by Nevada law. You may submit a verified request to privacy@pasturepayments.com to confirm.

The platform is not intended for individuals under eighteen years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact privacy@pasturepayments.com so we can delete it.

The platform is operated from the United States. If you access the platform from outside the United States, you understand that your information will be processed in the United States and other locations where our service providers operate.

We may update this policy. Material changes will be posted here with a new effective date and a summary of changes in the versioned legal archive at /legal/archive.

Privacy questions and requests can be sent to privacy@pasturepayments.com.