Refund & Cancellation Policy

A deposit equal to 25% of the order total is collected at checkout and is non-refundable. It secures your reservation and the processor's processing and delivery capacity. If you cancel after placing your order, the deposit is forfeited.

Pasture's platform commission is 10% of the total order value. At checkout, Pasture retains a portion of your deposit equal to that 10% commission as an advance, and immediately releases the remainder of the deposit to the processor so they can schedule your animal and reserve cold-chain capacity.

All payments collected after the deposit are held by Pasture in a held-funds ledger. They are not released to the processor until you confirm delivery (or your processor or a Pasture admin confirms on your behalf).

When delivery is confirmed, Pasture automatically settles the order: the remainder of the 10% commission is finalized, the held funds are released to the processor, and a settlement record is written to your order.

If you cancel before delivery, 75% of every installment you have already paid is automatically refunded to your original payment method, and any remaining scheduled installments are stopped. The 25% deposit always stays forfeited.

Refunds are issued by Pasture through Stripe and typically appear in 5–10 business days. You can review the refund record on your order page. For exceptional cases (vendor unable to fulfill, processing already underway), email support@pasture.com.

Scheduled Batch listings are tied to a specific processing date. All installments must complete on or before the listing's deadline (processing date minus the platform lead time, typically 14 days). If the remaining time is too short for the requested plan, checkout will require pay-in-full or fewer installments. Delivery is bundled into a single window after the batch is processed.

Open Inventory listings are continuously available beef shares fulfilled from existing inventory. Each share decrements the listing's remaining capacity at checkout, and the listing is automatically closed when capacity reaches zero. Delivery is scheduled directly with the vendor after your order is placed and the payment plan is active. Cancellation rules are identical to scheduled batches.

If a vendor cannot fulfill (animal lost, processing delay beyond 60 days, vendor deplatformed), Pasture will work with the vendor to either rebook with another approved processor or refund all amounts paid except the deposit, at your choice.

Quality complaints (cuts, weight, packaging, freezer burn) must be raised with the vendor within 7 days of delivery. Pasture will assist in good-faith mediation but is not the seller of record.

Delivery fees are set by the selected processor and may vary by location. Pasture does not provide delivery. Delivery fees are collected through the platform and paid to the processor according to the settlement policy — held with the remaining balance and released after delivery is confirmed.

Initiating a chargeback before contacting support@pasture.com may result in immediate account suspension. We respond to all good-faith refund requests within two business days; please reach out before disputing a charge with your bank.