Refund and Cancellation Policy

Pasture Reserve is a layaway prepayment program. The reservation deposit is non refundable. Your refund rights depend on which of three lock points the order has reached: harvest lock, cut sheet lock, and courier dispatch. Beef is never released until the customer has paid the full purchase price. The processor is the seller of record for the goods; Pasture is the marketplace facilitator for sales tax.

A reservation deposit is required to reserve a quarter, half, or whole beef share or a Bulk Protein Inventory listing with a participating processor. The deposit is twenty five percent of the order total or such other percentage shown at checkout. The deposit compensates the processor and producer for holding inventory, allocating a harvest and production slot, and arranging logistics. The deposit is non refundable except as expressly stated in Sections 8 and 9.

Each reserve order moves through three sequential lock points. Your cancellation rights narrow at each lock because work and cost have been committed on your behalf:

• Harvest lock. The producer has scheduled the animal for a specific kill date with the processor.
• Cut-sheet lock. The customer's cut preferences have been finalized and submitted to the processor for fabrication.
• Courier dispatch. The courier has accepted the route and is en route to take custody at the processor dock.

Pasture displays the current lock state on your order page in real time.

You may cancel without cause at any time before harvest lock by visiting your customer dashboard. On cancellation:

• The reservation deposit is forfeited.
• Monthly prepayments collected after the deposit are refunded to the original payment method, less any payment processing fees Stripe does not return to Pasture.
• Future scheduled prepayments are stopped.
• Pasture issues a corresponding sales tax adjustment to the taxing jurisdiction.

After harvest lock but before cut sheet lock, cancellation requires Shepherd review. If granted:

• The reservation deposit is forfeited.
• A pro rata harvest fee (disclosed on the listing) may be deducted from refundable prepayments to compensate the producer and processor for committed kill and chill costs.
• The remaining prepayment balance is refunded to the original payment method, less non-refundable processing fees.

Once the courier has been dispatched, the order cannot be cancelled. The processor has committed inspection time, packaging materials, cold chain capacity, and the courier has accepted the route on your behalf. The order will proceed to delivery. Post-delivery remedies are governed by Sections 10 and 11.

If a scheduled monthly prepayment fails:

• Stripe automatically retries the payment using its standard retry schedule (smart retries over ~14 days).
• You receive an email and SMS asking you to update your payment method.
• You can update your card and accelerate the prepayment from the customer dashboard.
• If the prepayment cannot be collected within fourteen days of the original due date, the order may be moved to default.
• Pasture does not charge an NSF fee. Your card issuer or bank may impose its own fee, which Pasture does not control.

An order is in default when a scheduled prepayment remains uncollected for more than fourteen days after the original due date or when you notify Pasture that you will not complete the prepayments. On default:

• Future scheduled prepayments are cancelled.
• The reservation deposit is forfeited.
• Prepayments other than the deposit are refunded to the original payment method, less payment processing fees Stripe does not return to Pasture, and less any pro rata harvest fee earned if harvest lock has occurred.
• The processor production slot is released and may be resold.

If a processor or producer is unable to fulfill your order due to inventory loss, regulatory action, business closure, animal mortality, or any other supplier-side cause, the order will be cancelled and the full amount you have paid, including the reservation deposit and any collected sales tax, will be refunded to your original payment method. Pasture will also offer to transfer your reservation to a comparable listing from another participating processor or producer where one is available.

If a force majeure event prevents fulfillment, Pasture, the producer, and the processor will work with you to reschedule. If rescheduling is not feasible within a reasonable window, the full amount you have paid, including the reservation deposit and collected sales tax, will be refunded to your original payment method.

The listing's guaranteed minimum packaged weight (GMPW) is the contractual floor for finished, packaged take home beef. If your delivered packaged weight is less than the GMPW, Pasture will issue a per pound credit at the listing's effective per pound rate for the shortfall, refunded to your original payment method within ten business days of delivery confirmation. Overage above the GMPW is handled per the listing's published overage policy (absorb, customer billed, or producer credited); the policy is disclosed at checkout and locked with your order. Bulk Protein Inventory listings have a minimum GMPW of 40 pounds.

Product quality, food safety, packaging integrity, and USDA labeling obligations rest with the processor as seller of record. If you have a quality or food-safety concern, contact Pasture support at support@pasturepayments.com within seventy two hours of delivery and retain the affected product (and packaging) frozen for inspection. Pasture will mediate the claim with the processor. Remedies may include partial or full refund, replacement, or store credit. Suspected foodborne illness should be reported immediately to your local health department and to Pasture.

When Pasture issues a refund of all or part of the purchase price, the corresponding sales tax collected on that amount is refunded to you and a tax adjustment is filed with the applicable taxing jurisdiction. Refunds for non-taxable fees (e.g., delivery surcharges in states that do not tax them) are returned without tax adjustment.

Refunds are issued through Stripe to the original payment method. Most refunds appear within five to ten business days, depending on your card issuer. Refunds for prepayments older than one hundred eighty days may need to be issued by paper check, in which case Pasture will contact you for a mailing address. Pasture does not issue cash refunds.

Refund and cancellation questions can be sent to support@pasturepayments.com. See also the Customer Reserve Agreement and the Delivery Policy.